CPO Grand Wagoneer oil change scam

[FirstSelector]

I'm really disappointed with Stellantis right now. I just bought a 2022 Grand Wagoneer CPO and was told that it came with complimentary oil changes. Turns out, that's not true if the vehicle is used, even if it's CPO.

I'm shocked! As a long-time owner of luxury brands, I've always gotten complimentary oil changes, tire rotations, and inspections with my CPO vehicles. I thought the Grand Wagoneer would be in the same league.

I've been a loyal Stellantis customer for years, but this is really disappointing. I'm considering switching to another brand that actually values its customers.

 

[iamderekg]

Totally with you on this one! Including services in the deal is a no-brainer, esp. when it comes to a CPO vehicle. I mean, come on - costs like oil changes are already baked into the purchase price, so why not keep that going throughout ownership? Skipping out on ongoing services can really drag down resale values and we all know how brutal those can be, esp. for folks who like to trade up every couple of years.

If Stellantis wants to play ball in the luxury SUV game and keep those resale values looking good for both the brand and its customers, they;ve got to step it up big time!

 

[rigidfly]

That's why I always do the maintenance myself. Less headache and can save money.

 

[Delita_Heiral]

that’s frustrating. I thought complimentary oil changes were standard with CPO deals too. Did the dealer explain why they excluded it? Maybe it depends on the dealership? I’d be curious to know if Stellantis customer service can clarify this.

 

[Tulip_Twirl]

stellantis really missed the mark here in creating a gap between what you expected and what you got. It's not a surprise they don't offer those free services for CPO buyers. It seems they prefer to assist those customers who bought the brand new ones.