Renting a Loaner

[Riou1988]

hello everyone!

I assumed we would get a Wagoneer Loaner from Certified dealers when we brought our Wagoneers in for service. The last Grand Cherokee L we received had three rows of seating, not a Wagoneer but at least it had three rows. This time we got a GMC Terrain that totally small for our family.

What gives?

 

[Cars&$$$]

Sad, but true.
Sometimes the service makes you think about keeping away from getting another 'demanded' jeep again.

 

[rigidfly]

The dealership is just following the manufacturer's warranty guidelines. If they give you a loaner car, they will cover the entire cost. Many dealerships do not offer loaner cars due to insurance and liability concerns. They also do not receive large discounts from rental car companies. However, if you talk to the person in charge of your case, they may allow you to rent a car. If you bought your car from the same dealership, they may be able to help you pay for the rental.

 

[Riou1988]

The dealership is just following the manufacturer's warranty guidelines. If they give you a loaner car, they will cover the entire cost. Many dealerships do not offer loaner cars due to insurance and liability concerns. They also do not receive large discounts from rental car companies. However, if you talk to the person in charge of your case, they may allow you to rent a car. If you bought your car from the same dealership, they may be able to help you pay for the rental.

that explains a lot! I didn’t really think about how the manufacturer’s warranty and liability concerns might play into which loaner they give. I was just a bit surprised because I figured we'd get something closer to our Wagoneer’s size, especially since the last time we had a Grand Cherokee L with the three rows. It worked out for us then, but the Terrain just feels cramped for our family this time around.

I’ll definitely chat with the service manager and see if they can help us out, maybe even offer something more spacious. Since we bought the Wagoneer from them, hopefully that gives us a bit more leverage. I guess it doesn’t hurt to ask, right? Thanks I didn’t even consider those factors before!

 

[Brodliv]

Sadly, not all dealerships are the same

 

[Theduke]

hello everyone!

I assumed we would get a Wagoneer Loaner from Certified dealers when we brought our Wagoneers in for service. The last Grand Cherokee L we received had three rows of seating, not a Wagoneer but at least it had three rows. This time we got a GMC Terrain that totally small for our family.

What gives?

Ahhh we’ve been there! Brought our Wagoneer in... expecting something similar in size, and ended up with a midsize SUV that just couldn’t match the space we needed. Certified dealer loaners are hit or miss, you know